Privacy Policy

1. Introduction

Welcome to Jahanzaad Books. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and interact with our WhatsApp Business services.

2. The Data We Collect

We collect personal information strictly for order fulfillment and customer support. The data we collect includes:

• Identity Data: First name and last name.
• Contact Data: Delivery address, email address, and phone numbers (including alternative contacts).
• Transaction Data: Details about payments and details of products you have purchased from us.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and deliver your order, including managing payments, fees, and charges.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To deliver automated transactional updates via WhatsApp (e.g., order confirmations, shipping updates, and payment reminders).

4. Data Sharing and Third Parties

Your data is never sold or rented. We only share your data with trusted third parties for the following specific purposes:

• Courier Partners: Contact and address details are shared securely with courier services (e.g., BlueEx) exclusively for order delivery.
• Meta Platforms, Inc. (WhatsApp & Facebook): We use the WhatsApp Cloud API to send transactional messages. Additionally, we securely hash customer data to share with Meta to improve your shopping experience and our ad delivery delivery.

5. Data Security

We have put in place robust security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Your Legal Rights & Data Deletion

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data (Data Deletion): You may request that we delete your data at any time by contacting us. We will process this request promptly, subject to any legal obligations to retain transaction records.
• Withdraw marketing consent at any time.