FAQs

Not always — signed copies are available for a limited time, and may stop being offered once the first edition sells out. Right now, you're welcome to order a signed copy. Later on, signing may only be possible on special request, and only when Arslan is available at the office to sign in person.

Not by default — only Musafirat is signed as standard. If you'd like every book in your order signed, just mention it explicitly in the Edition Preferences section at checkout, and we'll do our best to accommodate it.

Yes — every order is packed with care in a Jahanzaad Gift Box, along with bookmarks and a thank-you letter. The one exception: the author's personal letter comes only with Musafirat.

• Punjab cities: 3–5 working days
• Other provinces: 5–7 working days
• (These are estimates and may vary depending on your location and courier conditions.)

Standard delivery is Rs. 300. Village areas and emergency/rush parcels may carry an additional charge.

Yes — remote and village orders are sent via Pakistan Post, since Pakistan Post isn't our official courier partner the way PostEx is for standard delivery. Because of that, these orders require advance payment, and cash on delivery isn't available for them.

Yes — COD is available in all cities for standard deliveries through our courier partner, PostEx. It's only village/remote orders routed through Pakistan Post that require advance payment instead.

That's completely fine — many of our customers share a nearby landmark (a mosque, a market, a well-known shop) instead of a formal address, and our courier partner is used to working with that. Just be as descriptive as you can when placing your order.

We accept JazzCash, Easypaisa, and credit/debit cards through our secure payment partner, XPay, alongside Cash on Delivery for standard city orders.

You're welcome to reach out to us directly on WhatsApp with your order details, and we'll get you an update right away.

Yes, as long as it hasn't already been dispatched. Message us on WhatsApp as soon as possible if you'd like to cancel — the sooner you reach out, the better the chance we can catch it before it ships.

Please message us on WhatsApp with your order details and we'll look into it right away. Delivery timelines can occasionally shift due to courier conditions, and we're always happy to check the status for you.

Please see our full Returns & Refunds page for details.